These are the terms and conditions for Northstar Chalets SARL. Northstar Chalets SARL Siret number 83284656200011 is registered in France at the address : 37 Taille de mas Verjus, Morzine, 74110, France

The terms and conditions of this document, together with your holiday booking confirmation, received by email, comprise your agreement between Northstar Chalets SARL and yourself . No contract exists until payment of deposit is received and processed.


To secure your booking we must have received a deposit for 25% of the total holiday cost within 7 days of confirmation. After that period Northstar Chalets SARL reserves the right to re-market the holiday.

Once we receive the deposit payment you will receive a confirmation invoice from us. The outstanding balance is then due 10 weeks before you travel. Northstar Chalets SARL will send you a notification reminder of this on the date in the confirmation email.

For bookings made within 10 weeks of departure, Northstar Chalets SARL requires 100% of the holiday costs, after which, you will receive the holiday confirm invoice.

Payments are to be made by debit/credit card or by bank transfer.

If the final balance is not received within 10 weeks of your arrival date, Northstar Chalets SARL reserves the rights to cancel the booking and any deposits paid will be forfeited.  We will make every effort to contact you within this period but if payment is not made, Northstar Chalets SARL reserves the right to re-book the chalet without further notice.  In the event of a dishonoured payment, the group leader will be contacted and asked to make payment by other means; failure to do this will result in the booking being cancelled.

If cancellation is within 10 weeks of departure the following rates of forfeit shall apply to the total holiday costs.

▪ Less than 10 weeks – 60% of total

▪ Less than 8 weeks – 80% of total

▪ Less than 6 weeks – 100% of total

A cancellation by you will only be effective when notification has been received in writing by SARL Northstar Chalets and we reserve the right to levy a cancellation charge.

The signatory of the booking must be over 18 years of age and as signatory for the booking is confirming that they have read and agreed to the booking terms & conditions set out in this document. The signatory is liable for full payment of the booking on behalf of any guests in his/her party.

SARL Northstar Chalets will only take instruction from the booking signatory regarding any special and/or additional booking requirements the party requests. Any other guest contact/instruction will need to confirmed by the party leader.

If no written notice of cancellation is received and the client does not travel, cancellations will be deemed to have been received on the day of departure. SARL Northstar Chalets reserves the right to resell any part of the cancelled holiday, and this shall in no way alter our right to levy cancellation charges.


In exceptional circumstances, SARL Northstar Chalets reserves the right to cancel your holiday for the dates you have reserved. This is exceedingly unlikely, but should this occur, you will be refunded in full.

Should we be forced to cancel or change your holiday due to circumstances or events out of our control, amounting to force majeure (e.g. war, riots, industrial disputes, terrorism, natural disasters, fire, any technical problems to transport, closure or congestion of airports or similar events, weather, lack of snow), you will be expected to claim on your insurance for a full refund of all monies paid.

Northstar Chalets SARL reserves the right to decline a booking and in such instance will refund any monies received. Northstar Chalets SARL liability to the customer will never exceed the amount paid by the customer for their holiday.


Northstar Chalets SARL will ensure your holiday accommodation and services provided by ourselves are those of the standard as described to you in our marketing.

  1. All clients undertake to behave in such a manner as in no way to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated forthwith and Northstar Chalets SARL shall have no further contractual obligations.
    All damages and breakages will be charged to the client and must be paid before vacating the premises or if a damage deposit is being held, the amount will be deducted from the final refund of the damage deposit.
    Furthermore, Northstar Chalets SARL will not accept liability for loss or damage to personal property. In this event, you would be expected to make a claim under your travel insurance policy. Northstar Chalets SARL accepts no responsibility for any loss, delay or additional costs incurred due to adverse weather conditions.
    b) All clients agree that snowsports are a hazardous and dangerous activity and that whether they are on their own, or with a qualified snow instructor, or otherwise, clients are voluntarily exposing themselves to risk of accident, damage, death, loss and/or personal injury by skiing/boarding and in so doing participate strictly at their own risk.
    All clients agree that they will not hold Northstar Chalets SARL responsible for any personal injury to a client (including death or disability) or damage to a client’s property caused as a result of a client’s decision to go skiing/boarding.
    c) All guests using the hot tub facilities do so at their own risk and Northstar Chalets SARL can accept no responsibility for any accidents/injuries sustained. You will be presented with Northstar Chalets SARL hot tub rules and guests are expected to read and comply with them. If there are any questions on the rules please ask a member of staff. Guests with any heart or circulatory conditions, on any medication and pregnant women are advised to seek medical advice prior to use.
    Children under 12 years must be supervised by an adult at all times.
    d) Whilst Northstar Chalets SARL is not liable for any disturbance, noise or activities caused by any third party in the vicinity of our property we will do our upmost to limit this upon notification.


As part of this contract you as signatory hereby agree to guarantee payment for any chargeable services requested by any member of your group both before and during your holiday. You will be presented with a summary of any such charges at the end of your stay and will be required to make full payment before departure or it will be deducted from the damages and incidentals deposit submitted with this booking form.

Guests are asked to treat the property and all its fixtures and fittings with care and respect. Northstar Chalets SARL will be entitled to recover the cost of any damage caused by any member of your group.

Behaviour deemed unacceptable will result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination.

Northstar Chalets SARL reserves the right to request a damage deposit on top of the total cost of the holiday. This deposit is fully refundable 7 days after your departure from the chalet, less any repair/replacement costs as a result of damage caused by anybody in your party. If costs exceed the damage deposit you will be liable for any outstanding balance.


As a condition of booking you must have taken appropriate insurance.

Your signature on the booking form confirms that you have done so.

Medical treatment and the cost of repatriation in the event of an emergency can be very expensive and it is therefore vital that you and your party are adequately insured.

Northstar Chalets SARL are unable to accept responsibility for any costs that you or anyone in your party may incur as a result of failing to take out appropriate insurance.


Please Note:

▪Your accommodation will be ready from 14.00 on the day of your arrival. If you wish to arrive before this time, please advise us so that we can make suitable arrangements.

▪Check out time on the day of departure is 10.00. If you are leaving later or skiing on your last day, we will happily store your luggage until departure.

▪Upon arrival in our property please take the time to familiarise yourself with the layout, taking specific attention to the location of fire exits.

▪If travelling with children please also ensure you familiarise yourself and your children (as appropriate) with the location of property entrances/exits, stairs and balconies to ensure the upmost safety for all.

▪No outdoor shoes are to be worn inside the property, please ensure you travel with appropriate indoor footwear.

▪No smoking is allowed in the property under any circumstance.

▪Arrangements for babysitting can be made but please note that this is an additional service and ideally needs to be arranged in advance