Frequently Asked Questions

Find quick answers to the most Frequently Asked Questions, covering everything you need to know about your stay with us.

FAQ'S

Questions & Answers

Check-in time?

Check-in time is from 4 pm. Let us know your arrival time on the booking from and we will do our best to have the property ready before.

Check-out time?

Check-out is strictly 10am to allow us enough time to get the chalet ready for the next guests. In some instances a late checkout might be possible.

Can I leave my luggage?

Please ask if you want to leave your luggage on check-out day. Most of our properties have a separate storage area. Even though we take all precautions, leaving your luggage is at your own risk.

What's the internet connection like?

Each property has its own private internet connection.
The wifi is reasonably good in most chalets and allows for normal usage, i.e. one or two devices streaming video content. When Morzine gets busy during peak weeks, then the internet does slow down everywhere. Our team are on hand to fix any Wifi issues.

What is the nearest airport?

The nearest airport is Geneva, which is located around 90 km away. It normally takes 1h15 – 1h30 depending on traffic to reach resort.

Can you help me with reservations?

Yes! we’re happy to help you book a restaurant or ski/snowboard lessons. You can email or call us for help.

Is there tea and coffee in the chalets?

Yes, we provide tea and coffee in all our chalets. For our catered chalets, it’s provided all week. For our self catered chalets, we provide enough for at least the first couple of days, giving you time to go and buy more. In our self catered chalets, we also provide Basic kitchen items (oil, salt, pepper, etc..)

Can we have our ski passes waiting for us in the chalet on arrival?

Yes you can! Let us know if you want to pre-order your passes and we will have them waiting for your arrival in the chalet. For more info and pricing click here

Are there hair dryers in the chalets?

Yes, there is a hairdryer in each room in every chalet.

Will my ski equipment be at the chalet on my arrival?

If you book your equipment through Ski-Mobile (by booking through NS you get a 20% discount!) they will call you to arrange the best time to fit your equipment.

Is there parking at the chalets?

All of our properties have parking for at least 1 car.

Do you allow pets in the properties?

In general, we do allow pets in the chalets and apartments but we ask that you request this on booking as we have a few rules and requests.

What resturants do you recommend?

Morzine has a great selection of restaurants to suit all budgets and tastes.

From local Savoyard dishes to pizza and asian inspired dishes. We have selected a few of our favourites, both in the village and on the mountain. Click here to see them

If you have any questions not covered above please get in touch!

Or call us on –

Jack – 0033 616 464 253

Wendy – 0033 626 143 899

We try our best to easily cover the main Frequently Asked Questions, but if we have missed any let us know and we will keep this page updated!