As a small locally run business, Northstar understands the current situation we’re all in due to Covid-19. We have therefore introduced our new Covid-19 booking policy to offer you some security in these unprecedented times.
We want to provide details on how we are intending to approach this situation. In order to be transparent, the protocol below covers protocols for both our guests and our staff.
BOOKING HOLIDAYS FOR WINTER 2020-21
We have introduced a new Covid-19 booking policy to provide additional flexibility so that you can continue to book with confidence. You can find full details in the Appendix at the end of our Terms & Conditions
COVID PROTOCOL FOR GUESTS IN OUR CATERED CHALETS
All guests must have the French pass sanitaire or equivalent.
All staff will have the French pass sanitaire or equivalent.
On the basis that all staff and guests will have the Pass Sanitaire, mask wearing is not required in the chalet.
Dinner times are a social affair and we want to keep the communal dining element of your holiday. Therefore, diners will all be sat round 1 table in the chalet.
If our staff think that you are showing signs of Covid, then you will be required to go and have a test from the local pharmacy. Test cost c.€28 and results usually come back within 1 hour.
Prior to receiving your test results, you should keep your distance from others and wear a mask.
Wearing a mask is required if:
- Someone in the chalet is exhibiting multiple Covid symptoms and they need to get a Covid test, everyone should wear a mask until the results are returned.
- Staff will wear a mask if they have a cold.
WHAT HAPPENS IF YOU GET COVID
If you have a positive Covid result, then you must self-isolate in your room until the end of your stay in the chalet. If you have to leave your room (to go outside for a walk for example), you must wear a mask and maintain a 2 metre distance from everyone as you pass through the chalet.
If the person you are sharing a room with is exhibiting multiple Covid symptoms then you should get a Covid test at the same time.
If both you and your room mate have positive Covid test results, then you will need to self-isolate with your room mate for the duration of your stay.
If the person you are sharing a room with has a positive Covid test result but you do not, then we will try to move you into another room, if available, and then you can carry on your holiday as normal. However, you should go and get a 2nd test after 2 days.
If there is no other room available, then you will need to self-isolate with your room mate for the duration of your stay.
Whilst you are self-isolating in your room, we will provide in room meal service and you can also request to buy lunch and drinks from us but this must be done in advance as hosts will not be in the chalet during the middle of the day. Your room will not be serviced during this time
If you need to go to a doctor, we can give you a lift but you must be the only person in the vehicle aside from the driver.
If you get a positive Covid test towards the end of your trip and cannot travel home, then we will do our best to help find alternative accommodation for the following week but you will need to check out on the departure day and you will be responsible for making alternative arrangements.
COVID PROTOCOL FOR OUR STAFF
All staff will have the French pass sanitaire or equivalent
If staff have close contact with a guest who has had a positive Covid test, then they must get a Covid test.
If staff are feeling unwell and are displaying multiple Covid symptoms, then they must get a Covid test.
Staff do not have to wear a mask in the chalets unless –
- Someone in the chalet is exhibiting multiple Covid symptoms and they needs to get a Covid test, everyone should wear a mask until the results are returned
- Staff will wear a mask if they have a cold
If our staff show signs of Covid, then they will be required to go and have a test from the local pharmacy. Prior to receiving their test results, staff must wear a mask and will stop working.
If a negative test result is received, staff can continue working but will wear a mask until they stop showing Covid symptoms
If staff are feeling unwell and require a test, then they should pay for their own medical expenses and tests which may be covered by their travel insurance or social security.
If staff are required to take a test as a result of coming into contact with a guest, then Northstar Chalets will pay for the cost of the test.
WHAT HAPPENS IF A STAFF MEMBER GETS COVID
If a member of staff has a positive Covid result, then they will self-isolate in their room for as long as government guidelines require. If they have to leave their room (to go outside for a walk for example), they must wear a mask and maintain a 2 metre distance from everyone as they pass through the chalet.
If the room mate of a member of staff is exhibiting multiple Covid symptoms then they will get a Covid test at the same time
If both members of staff sharing a room have positive Covid test results, then they will need to self-isolate with their room mate for as long as government guidelines require
If the room mate of a member of staff has a positive Covid test result but they do not, then we will move them into another room for as long as government government guidelines require. However, they will go and get a 2nd test after 2 days.
Whilst staff are self-isolating in their room, we will provide in room meal service to them.
If staff need to go to a doctor, we will give them a lift and they will be the only person in the vehicle aside from the driver.
If a member of staff has a positive Covid test, all of their housemates must also get a Covid test and they will wear masks in the communal areas of their accommodation during this time and all spaces must be ventilated and cleaned with bleach.
If a guest or member of staff in a particular chalet gets a positive Covid test result, then our staff will adopt extra sanitary practices.
In addition to our usual high quality changeover day and daily cleaning processes, we have implemented the following procedures to help keep our guests and our team safe:
- Anti-viral cleaning products to be used to sanitise chalet after initial clean.
- PPE equipment (e.g. face masks, gloves) to be worn by members of staff at all times in the chalet
- Emphasis on sanitisation of high touch points: e.g. door handles, light switches, remote controls, plug sockets, handrails, taps, flushes, dining chairs and tables.
- All waste double bagged & disposed of.
- Ventilate rooms when cleaning.
- Where non-disposable cleaning materials are used, they will be washed at 60 degrees prior to the next use.
- Additional, focussed training given to all members of staff.