As a small locally run business, Northstar understands the current situation we’re all in due to Covid-19. We have therefore introduced our new Covid-19 booking policy to offer you some security in these unprecedented times.

From the 01/09/2020 we are now offering the following –

  • Full refund if you want to cancel up till the 30th September 2020.
  • You can amend your holiday free of charge up till 30th September 2020. *(up to the value of your existing holiday, plus any additional costs )
  • 25% deposit is payable to confirm your holiday (15% total holiday costs will be non-refundable)
  • 85% of the holiday costs are refunded if your holiday is cancelled because of Covid-19. As of the 1st October we will be committing to our contractual agreements (Chalets, staff contracts, bills etc) and that needs funding by contributions made by your holiday booking. We have made the non-refundable deposit as small as we can and as fair as we can, therefore your empathy and compassion is greatly appreciated.

Provided that Northstar Chalets is “open for business” and can fulfil its contractual obligations, then Northstar Chalets does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation in the event that:

If you cancel your holiday or you decide not to travel because of Covid 19. This includes, but is not limited to you being unable to travel because of restrictions imposed on you by your government or health authorities or travel provider (eg.Flights, Ferry, Eurotunnel etc) due to COVID 19 or disinclination to travel. This includes quarantine imposed on you by your Government on return to your homeward destination.

If you develop symptoms of COVID 19 whilst on holiday and decide to self isolate, Northstar Chalets does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.

We do ask for all guests to act responsibly and not to travel to our properties if you are/have recently been unwell. If you become unwell whilst on holiday we can put you in touch with the local doctors based in Morzine. If this is the case please contract us to discuss.